Delivered by our Disability‑Equality Expert Associate

• Access audits – thorough, person‑centred audits with clear, practical recommendations.
• Mystery‑shopper audits – objective, real‑world testing to identify strengths and gaps.
• Equality‑focused observations – insight into services and interactions through a disability‑equality lens.
• Disability Equality Training for large and small organisations – To ensure disability equality compliance.
• Customer experience reviews – a holistic look at the user journey to improve accessibility and ease.
• Disability‑equality insight – expert analysis from a highly regarded specialist with extensive experience working alongside disabled people and diverse communities.

Other Specialist Services

• Environment & equipment reviews – independent reviews of layouts, equipment and environmental features to support safe, appropriate, user‑friendly design.
• Bespoke film‑making – high‑quality short films for individuals, organisations and local authorities that tell stories, showcase services or support specific projects. Our filmmaker has worked with DOTS for several years and brings extensive experience collaborating with disabled people and a wide variety of communities.

Outcome: These services help organisations improve accessibility, compliance and overall user experience across their environments and systems.